SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S
Delivered quickly, set-top box fire, Eden steer
Everything came without damage, though a little long... but nothing terrible Add after connection
Mega cool thing. I immediately warn you that I would watch movies, TV shows, and so on without any add-ons there is a special application
Received within 1 week. Warehouse Delivery France. Not tested yet
Excellent prefix
From the Russian Federation came in a week
I already bought the second one. I am happy with the purchase at 100%.
Bomb! Now my house is a media center! I recommend to everyone!
perfect,Xiaomi is the best
4 K pulls normally. works smartly
Everything quickly tuned, works! The box was punched, the device miraculously remained whole! Seller, do reinforced packing!!!
I received the goods. in appearance all OK. How to connect I will leave an additional father.
Packed was not very good, but the whole came. Works well, I master. To the remote silicone case. Seller recommend.
The prefix is super! Russified works very quickly 4 K YouTube
Works fine, I order the third thing, I advise everyone
Works very well received very quickly stock France.
Super. Delivery to Moscow in 4 days, I think it is fast delivery. Delivery was made by courier to the door (in an hour dialed, said that within an hour will bring delivered from Ali). The box on the edge was a little wrinkled, but it's not critical, inside everything is intact. Not yet connected the console. If anything will complement, be sure to unsubscribe.
Everything is perfect. Order on the 12th and 15th I already have it at home. Well packed, no bumps. The article as described. It works properly. I recommend buying from this Tienda. It meets the delivery times and the right item. Protective case for command. It contains no batteries.
Everything works fine. In comparison with MiBox 3-Sky and Earth. The box is a little wrinkled, you could put more packing material. Inside everything is cool packed. In the parcel I found a cover on the remote-a nice bonus. Version Global.
i receve my order thank you .verry fast delivery ...
the box came a little bit scratched but the mi box is ok high quality product. ps : no batteries for the remote
The old rectangle of Malevich came to life with this box is not buggy, does not slow down when the first connection was updated by air. Truth is minussik, often discounted with a third-party BT joystick in games, honestly think on itself ️
Super fast shipping
It goes great arrived in 3 days highly recommended the truth that is very small and works and you see things oh, great. I recommend it
2 days to St. Petersburg. A little crumpled box, inside everything is intact. The cover for the remote is attached. And an invitation to participate in the prize draw. Yeah. Which ended 2 weeks ago) looks all neat, instructions on the Russian. Waiting for HDMI wire to connect