SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very practical not and tested comfortable but I recommend you buy me another
Good bag although a little small for today's mobiles But good, fast and effective
Beautiful
It took eight days to get to Spain, just like in the photo. My mobile is an iPhone 8 Plus and fits perfectly
Exactly like in the picture. Bigger than I expected. For Huawei P10 mobile goes perfect. For iPhone 8 it is small. Best for mobile phones less than 15 cm high. The zipper area is 18cm and 11cm wide. The Mobile Pocket has a clip button and measures 15 '5cm long and 9' 5cm wide.
I arrive as expected, as described, very nice color, darker than in the photo
Samsung A50 is stuck, but not fastened with a pocket. The order came quickly. Ordered 27.05. Came order 07.06. Packed perfectly. Each bag in individual packing. The smell is present, leatherette of very good quality. Quality worthy! It looks very nice.
Beautiful wallet and super practice, the truth I loved, super fast wine and well packed, the size is perfect to wear the precise, I recommend. Thank you!
Quickly came, well packed. It turned out to be quite roomy. Satisfied with the order.
Same as in the picture, bigger than I expected. Very nice
He got here faster than I thought. It's very nice the way it is on the page.
It's phenomenal, fits everything perfectly, very comfortable, took little, thank you.
Exactly as described. The very nice color and with its compartments to carry it all in the purse. My cell phone with the case doesn't close, but without the perfect case. So I'm really happy if you want to go out with just enough for any errand
I bought it on the 20th and it came to me on the 26th. It's already the second I buy from them, the previous one I gave to a relative who picks up the packages because he liked it so much. Good quality. I recommend them.
Tal cual en las imágenes, me encanta,el color es el mismo,es ideal, estoy muy contenta ✌️. Llegó muuuy rápido. Voy a pedir de más colores
I liked it very much for almost 6 € that it cost Me I see it very well, it's the size of a wallet. I have a Xiaomi T8 and it fits just. Comes the handle to wear it hanging
I love it, I bought 4, to give my friends away.. You will love it, especially now that summer comes. It came to me in 1 week!
As the description only mobile and wallet.. I think another key pocket is missing but fine
Very nice the bag and true to the description, the only paste is that my mobile won't fit in the outer pocket 16 cm, less so than the zipper if
Fast shipping and shipping! Handbags are comfortable, the quality is decent. Girls, but keep in mind that the color goes into the gray a little, in the photo there is a difference between the sky-blue color of the zipper and the blue one itself.