SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Height-173 cm, weight 75 kg. The size of 3XL is just right. The material is thin. Not tight.
Panties of good quality. Teenager 17 years old height 185, weight 60. The seams are even. Everything is in accordance with the description. Delivery is very fast.
It came quickly. The goods are satisfied.
Качество на 3+, пойдёт
Delivery is fast, expected quality is much better but pulls on the fourth...
Good quality material. Size proven and consistent with the table.
спасибо за товар! всё пришло вовремя, размер соответствует размерной сетке. продавец положил приятный подарочек, за что отдельное спасибо!
correcto
Отличное качество, на 52-54 размер самое то.
Everything has come
Good quality panties, I liked it. The size approached, on height 178 and weight 71-72 sat well
We order not the first time, my husband likes it!
Cotton material, perfect. Size is accurate.
Ordering second time. Good quality. Nicely made. Comfortable. I wear size L (181cm/85kg). Ordered 3XL size.
Came quickly, the quality is good, there are no sticking threads anywhere
Corresponds to the description. Worth your price. The quality is only thin, and so everything is fine. Fit in size.
Quality bomb rocket, shipping long mainly due to the Ukr mail.
Oh!
At first it seemed that the material is not cotton, but after the first wash everything became perfect. The husband is happy, the size is hit.
Good panties. There was a problem, some were smaller. Took Max size. The rest of the burden threw them out. Nice and good quality.
Long was the parcel. The product is good, I recommend.
OK. Size compatible. Shipping to Poland 3 wks.
Came very quickly
Underwear qualitatively very good. Product complies with the description. Pack sent super fast. Lead time 14 days! Thank you and recommend salesman.
Normal truhans