SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
fabulous
Encomendei em 11/11 chegou 8/01 Portugal igual a descrição mas o laço não vem com bom acabamento de resto é muito lindo
Nice outfit, beautiful. The only not neatly bow is sewn on the skirt not as in the photo, but the bodik is cool and the figure is beautiful. Very fast shipping. Thank you. I recommend
Dresses are just gorgeous. Fast delivery, 2 weeks to bashkiria
Very cool kit! The quality is excellent, sewn neatly. Only the size is small, on miniature small girls. Shipping fast
Very beautiful, fluffy skirt
Kosyum class! For 11 and 9 days, the skirt is short of course, the quality is class.
Too small
Thank you very much for the fast delivery, the goods match. the body is just super.
Headband-marriage came (and the rest is fine
As the picture
Fantastic!!! 11 days!!! Quality is unreal good!! Very satisfied!!! Recommend for all 100
Quality exceeded all expectations! The kit is excellent!
Everything correctly arrived delivery fast material and size corresponds to the description.
The quality is good, the skirt is starched, it came very quickly 2 weeks before the sverdlovsk region.
Thank you, all super, delivery fast
Quality is good, very much. It came well very quickly within two weeks.
Very cute and delayed much less than it said 100% recommended. The super leafy bn tutu! I loved it.
Super kits. We ordered two. Everything is stitched and done neatly, only in a ladybug smaller bodik. I think if the baby is bigger, it will fit. Delivered in three weeks.
Suit really liked
I like the boys of dovgo chekala maje two cities
Very fast shipping. Quality is normal. I recommend.
Very nice
I liked the costume, very beautiful and quality!!!
The look and skirt are cool, but the headband is all crumpled, the beads are torn off and from all the cracks sticks out hot melt. You can do without it.