SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Encantada a mi esposo le quedó perfecto y le gusto mucho , el único pero tenía un olor no muy agradable.
Super! Consistent with the description and even and better than in the description
вроде нормально
The first time I ordered a belt 16.05.2017, the guy took 3 years almost everyday socks and nothing broke anywhere. Only kind of sure lost, we were very satisfied and here the product again appeared in stock and I decided to order it for the second time, quality and packaging became even better. Left old belt, right new. Very cool quality and delivery is fast, such price, about 500₽ for such quality is just a penny. And still photo proof when ordered in 2017. Take it, you will not regret it
Excellent and super fast delivery!!
Elegant and good quality
This is my second order. Everything is just as described. Durable, fit my waist perfectly and quality belt by all Standards.
Belts of good quality from real leather. I ordered the third time for myself and for the whole family.
Very nice belt, the leather is flexible and beautiful. To see the use in time.
Seller good delivery fast. Belt like leather. I bought for a gift. Seller Thank you so much
Delivery 2 weeks in Rostov, the belt is not leather, of course, but it looks Superski.
Fast delivery, the goods are perfectly packed
Excellent belt, take the second time, the first served almost 2 years, everyday use, old whole but with scuffiness. The goods came in 3 weeks.
nice product, seems as good quality and workmanship details
good belt. genuine leather. comes with free keychain.
Thank you. Order received. Everything is super. Special thanks for the gift.
Excellent quality, fast delivery. Thank you very much.
Came quickly, navid sound, let's see how it will be worn. Seller respect for fast delivery and for a small gift, keychain.
I don t now if the leather is 100% natural, but on first view seems very ok
Very soft. Kind of quality. I got it fast.
Good quality belt. Seller thanks!
nice, thick, sturdy leather
Love ds belt. Thanks so much
Great belt.
Good product